FAQs – GSTT Study App and Wearables

Q: Do I have to take part?

A: No, it is up to you to decide whether or not to take part.  If you decide to take part you are still free to withdraw at any time and without giving a reason.

Q: If I have questions or concerns about the study, who should I speak to?

A: If you have a concern about any aspect of this study, you should ask to speak to the researchers who will do their best to answer your questions.  You should contact Dr Patrick Harrington, Email: Patrick.harrington@gstt.nhs.uk

Q: If I am having trouble with the app, who should I contact?

A: Please email support@saniushealth.com and a member of the patient support team will be in touch, working hours are 9am – 5pm, Monday – Friday.

Q: How often do I need to wear my watch?

A: As often as possible, the more your wear it the more accurate your data will be, however, we do recommend removing it to let your skin breathe.

Q: My account is not approved, what should I do?

A: When you have completed your SAR form, your account will be pending and approved shortly after.

Q: Can I add more than 1 medication reminder?

A: Yes, you can make more than one reminder, simply save the reminder and go back and create another one. This will work if you have different amounts to take on different days.

Q: My watch time is incorrect, how do I fix this?

A: Please follow these steps on the Withings website to reset the time on your watch: follow this link

Q: What is the smaller dial on my watch face for?

A: If you have set up a daily goal for step count, this shows you how close you are to achieving your goal. If you set it for 10,000 steps and the dial is at 50, that means you are halfway.

Q: My watch is broken or faulty, what should I do?

A: Please contact support@saniushealth.com and a member of the patient support team will be in touch.

Q: Will my data be used for any other projects or by any other sources?

A: Data will be available to the research team for 10 years from the start of the study and used only as part of ethically approved research.

Results will be anonymised and reported in a way that no-one can work out that you took part in the study.

The retention of personal identifiable data, once the study has ended, will be different depending on whether you choose to keep access to the data platform (and the smartwatch if on the sub-study).

For those who do, data will be kept for as long as you wish to access the Sanius ecosystem.

For those who do not, all identifiable information will be destroyed as per NHS regulations, non-identifiable data will be retained as part of population-level analytics.